rfb77's Privacy Policy

1 Introduction

rfb77 (referred to herein as "we", "our", or "platform") provides a trusted online entertainment service for users in Bangladesh. We believe that protecting the privacy of your personal information is one of our most important responsibilities.

This Privacy Policy ("Policy") describes how rfb77 collects your personal information, how that information is used, with whom it may be shared, and what measures we take to keep your information secure. This Policy applies to our website, mobile application, and all related services.

2 What Information We Collect

rfb77 collects various types of information in order to operate its services properly and provide you with the best experience. The information collected is described in detail below:

2.1 Information You Provide Directly

When you create an account or use our services at rfb77, the information you voluntarily provide includes:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address (full or partial)
• National ID or passport number (where identity verification is required)
• Payment information — such as bKash, Nagad, Rocket, or Upay numbers (for transaction processing)
• Bank account information (for bank transfers)

2.2 Automatically Collected Information

Information collected automatically while you use our platform includes:

• Device type, operating system, and browser version
• IP address and approximate location
• Login and logout times, session duration
• Pages visited and click history
• Gaming history and betting activity
• Deposit and withdrawal transaction records

2.3 Information Received from Third Parties

In some cases, we may also receive information from legitimate third-party sources — such as payment providers (bKash, Nagad, Rocket, Upay, banks), fraud prevention services, or identity verification agencies. This information is used solely for the purposes of account security and transaction verification.

3 How We Use Your Information

rfb77 uses collected information only for specific, legitimate, and transparent purposes. We never sell your information. The main uses are:

• Account Management: Registration, login verification, password reset, and ensuring account security.
• Service Delivery: Providing gaming features, processing bonuses, and creating a personalised experience.
• Transaction Processing: Completing and verifying deposits, withdrawals, and other financial activities.
• Customer Support: Resolving your questions and issues via 24/7 live chat and email.
• Fraud Prevention: Detecting suspicious activity, preventing multiple-account abuse, and maintaining platform security.
• Legal Compliance: Meeting applicable legal regulations and regulatory requirements.
• Communications: Sending important updates, policy changes, and transaction-related notifications.
• Platform Improvement: Analysing user experience to improve service quality.
• Responsible Gaming: Identifying problematic gaming behaviour and providing timely support.

4 Data Sharing & Disclosure

rfb77 may share your information with third parties only in limited and specific circumstances. We never sell your information for commercial purposes.

4.1 Service Providers

We work with trusted third parties to help operate our services — such as payment processing services (bKash, Nagad, Rocket, Upay, banks), technical infrastructure providers, and fraud detection services. These partners will only receive the information necessary to carry out their specific tasks and are required to comply with our privacy standards.

4.2 Legal Requirements

If a competent court or regulatory authority legally orders the disclosure of information, rfb77 is obliged to comply with that order. In such cases, we will disclose only the minimum information required.

4.3 Business Transfers

If rfb77 goes through a merger, acquisition, or asset sale, user information may be transferred. If such a change occurs, we will notify you in advance.

5 Cookies & Similar Technologies

rfb77 uses cookies and similar tracking technologies on its website. These technologies help make our platform more functional and personalised.

5.1 Types of Cookies

• Essential Cookies: These are necessary for the basic functionality of the website — such as maintaining login sessions and security verification.
• Functional Cookies: These remember your preferences — such as language selection and display settings.
• Analytics Cookies: These help us understand how users are using the site so we can improve the experience.
• Security Cookies: These help prevent fraud and unauthorised access.

5.2 Cookie Controls

You can accept or reject cookies through your browser settings. However, please note that disabling essential cookies may cause some rfb77 features to not work correctly — particularly login and session management functions.

6 Data Security Measures

rfb77 has put in place high-standard technical and organisational measures to keep your personal information secure.

6.1 Technical Security

• SSL Encryption: Our website uses SSL (Secure Sockets Layer) technology, which encrypts all data between your browser and our servers.
• Data Encryption: Sensitive information — particularly payment and identity-related data — remains encrypted even when stored.
• Access Controls: Only authorised staff can access user information, and only to the minimum extent necessary to perform their duties.
• Firewalls & IDS: Advanced firewalls and intrusion detection systems are used to prevent unauthorised access.
• Regular Security Reviews: Regular security audits are conducted to identify and address vulnerabilities in our systems.

6.2 Data Retention Period

rfb77 retains your information for as long as your account is active or as long as required by law. Even after account closure, we may retain information for as long as necessary to meet legal obligations, resolve disputes, and enforce our agreements.

7 Your Rights

As a user of rfb77, you have several important rights over your own information. We respect these rights and are committed to helping you exercise them.

• Right to Know: You can find out at any time what information we hold about you. Contact our customer support and we will provide you with a copy.
• Right to Correction: If any of your information is incorrect or incomplete, you can request that it be corrected.
• Right to Deletion: In certain circumstances you can request that your information be deleted, though information required to meet legal obligations may not be immediately removable.
• Right to Object to Processing: You can object to the processing of your information for specific purposes.
• Right to Portability: You can request your information in a convenient format.
• Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will endeavour to respond to your request within a reasonable time.

8 Protection of Minors

rfb77 is for individuals aged 21 and above only. We do not knowingly collect information from minors. We implement age verification measures at the time of account registration.

If we become aware that a person under the age of 21 has created an account, we will immediately delete that account and all associated information.

9 Third-Party Links & Services

rfb77's platform may contain links to third-party websites or services. The privacy practices of these third parties are outside our control and are governed by their own privacy policies.

rfb77 is not responsible for the privacy practices or content of these third-party websites or services. We advise you to read the privacy policy of any third-party service before using it.

Game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) operate independently and have their own data protection policies. rfb77 may share information related to your gaming activity with these providers to the extent necessary.

10 Policy Changes

rfb77 may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will send a notification to your registered email address or display a special announcement on our website. Continued use of our services after a policy change will be considered acceptance of the revised policy.

We recommend that you visit this page regularly so that you can stay informed about our current privacy practices.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact rfb77:

• Email: [email protected]
• Live Chat: Through the 24/7 live chat feature on our website
• Language: Support is available in both Bengali and English

When sending requests related to your rights, please contact us from your registered email address so that we can verify your identity and assist you promptly.